Published on
Jul 28, 2025
Emotional labour and the service employee: Do customers appreciate the efforts?
By J. N. Halm When you tell people about it, they sometimes tend to be sceptical. How can one equate the labour a manual worker exerts from dawn till dusk to the labour exerted by a front desk employee in a fully air-conditioned office? But it is true. …
Source:
Business and Financial Times
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Pending
